Privacy Policy
Privacy Policy
1. Introduction
Frendly (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. By accessing our site, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Complete forms or applications on our website;
- Contact us via phone, email, or live chat;
- Subscribe to our communications via texts, calls, or emails.
Examples of personal information we may collect include:
- Name, address, phone number, and email address;
- Financial information and credit details (as applicable for mortgage services);
- Identification information (e.g., Social Security number, driver’s license) as required by law;
- Any other information you choose to provide.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information using cookies, web beacons, and similar technologies. This information may include:
- Your IP address, browser type, and device information;
- Pages you view, links you click, and other usage data;
- Geographic location data.
3. How We Use Your Information
We use your personal information to:
- Provide and manage our mortgage services and customer support;
- Process your applications and perform necessary verifications;
- Send important updates, promotional offers, and communications via texts, calls, and emails (standard messaging and data rates may apply);
- Enhance and personalize your experience on our website;
- Comply with legal obligations and resolve disputes;
- Improve our services and develop new offerings.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
4.1 With Service Providers
We may share your information with trusted third-party vendors and service providers who perform services on our behalf (such as data analytics, customer support, and marketing). These parties are required to maintain the confidentiality of your information and use it solely for the purposes we specify.
4.2 For Legal and Regulatory Compliance
We may disclose your information to comply with legal obligations, respond to lawful requests from public authorities, or protect the rights, property, or safety of Frendly, our customers, or others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the relevant third party. We will notify you of any such change in ownership or control of your personal information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of our website may not function properly if you do so.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. Although we strive to protect your data, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely dispose of it.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and update your personal information;
- Request deletion or correction of your data;
- Opt out of receiving communications (you can unsubscribe or reply “STOP” to texts and follow the provided instructions in emails or calls);
- Object to or restrict certain processing of your information.
To exercise these rights, please contact us using the information provided in Section 11.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete the information.
10. International Data Transfers
If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our data protection laws may differ from those in your country. By using our website, you consent to the transfer of your information to the United States.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any modifications signifies your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
